VILUMITY Service Supports

VILUMITY Service Supports


1. How do I install the strip lights around corners? Can I bend the strip lights?
If you don't want to cut or use a pin connector in corners, you can bend the strip lights, as demonstrated in the picture below. Avoid folding the strip lights on the bulbs as it may cause overheating or damage the product's lifespan.

 

2. Does my light strip supports segment colors?
(1) The RGBIC strip models support the segment colors.

(2) The light strip is divided into 15 segments, you can set different colors for every segment.

(3)The Wi-Fi RGBIC light strip can be segment controlled under Bluetooth or Wifi connection.

 

3. Can I cut the strip lights to any length I want?
Yes, All LED strip lights can be trimmed along the indicated golden marks. Please note that the trimmed strip sections won’t turn on without an electrical power supply. We have solderless connectors for Both 220V/110V and 12V/24V LED Strips to link the trimmed sections to the original strip.

 

4. Can the strip lights be used outdoors?
We have waterproof and non-waterproof LED strip lights.
Please refer to the product specs or selling page to determine if your lights are resistant to water. It is recommended to use waterproof strip lights under eaves.

 

5. What is the difference between RGB and RGBIC strip lights?
RGBIC strip lights are equipped with multiple IC chips, which allow multiple colors to display simultaneously on a single strip. RGB strip lights are single-colored.

 

6. How do I install the strip lights using the adhesive?
(1) Ensure that you remove the protective paper layer from the strip lights slowly.

(2) Use a dust-free cloth to clean the installation surface of dust and oil residue.

(3) Install the strip lights to the dry, clean surface.

(4) Do not touch the adhesive with your fingers. Press down on the strip for 10-30 seconds after sticking it.

(5) The ideal operating temperature range for the strip lights is -20° to 40°C (-68° to 104°F).

 

If the installation temperature is less than 10°C, please use a hairdryer to heat the, glue then stick the strip lights.

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Customer Service
Monday-Saturday: 08:00am - 24:00pm

   0086-13538033197

info@vilumity.com

No.48, Gonghe Road,Xixiang Street, Baoan District, Shenzhen City

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